Transactions you can make through the voice response system

Account Information

• Current account balance inquiry and receiving account statement fax
• Participation account balance inquiry and receiving account statement fax
• Listening to, and receiving fax of, movements of current and participation accounts

Credit Card Transactions

• Credit card debt payment
• Credit card debt queries
• Getting credit card passcode
• Update of credit card communications information
• Changing account statement reference date
• Issuing/canceling credit card automatic payment instruction
• Linking/deleting account to credit card
• Lowering credit card limit
• Loss/stolen card invalidation and renewal
• Sending credit card account statement fax; Receiving instruction for e-mailed account statements
• Limit increase application
• Credit card assistance services (locksmith, wrecker, plumber, etc.)
• Cash advance to current account from credit card
• Issuing/canceling donation instructions using extra points

Account Transactions

• Opening term accounts
• Participation accounts term, balance, movement, and account statement information
• Current accounts balance, movement and account statement information

Money Transfers

• EFT
  • EFT to account
  • EFT to name
  • EFT to credit card
  • EFT to IBAN Number
• Remittance
  • Remittance to account
  • Remittance to name
• Inter-account transfer
• Remittance & EFT into an account covered by instruction

FX Transactions

• FX purchase
• FX sale
• Arbitrage

Payments

• Tax payment
• Invoice payment
• Payments of motor vehicles tax
• Traffic penalty payment
• Donation

Invoice Instructions

• Issuing/canceling automatic payment instruction
• Instruction monitoring and Instruction update

ATM Card Transactions

• Linking/deleting account
• Loss/stolen card invalidation and renewal

Internet Branch Transactions

• Deblocking blocked pass code
• Issuing/canceling account and screen authorization
• Updating/activating Internet security settings
• Getting technical support for any type of problem with Internet Branch

Passcode Transactions

• Branchless banking passcode transactions
• Credit card passcode transactions
• Debit card passcode transactions

Security Transactions

• Money Transfer to investment account
• Money Transfer to current account
• Stock purchase/sale transactions
• Registering purchase requests in stock public offers
• Fund purchase/sale transactions

POS Transactions

• Technical support and forwarding
• POS account balance information

Information Services

• Making complaints and objections
• Inquiry about personal loans
• Inquiry about exchange rates, participation accounts, profit share rates
• Inquiry about campaigns
• Inquiry about any type of banking transactions and our services
• Inquiry about Branch addresses and telephones