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Telephone Branch

Telephone Branch

Customer Contact Center Interactive Voice System (IVR) Renewed!

Simply call our Telephone Branch at "444 2 444 / 0850 222 22 44" to perform any banking transactions on a 24/7 basis.

Türkiye Finans trusts SeSİM.

With biometric voice recognition technology, your voice is your signature on our new IVR system. Our customers are now welcome to enjoy more rapid and secure services via a voice signature.

Single number, two IVR systems, and a team of specialized and dedicated customer representatives.

Individual and Corporate customers can now call the same phone number to access designated IVR systems and specialized customer representatives.

Three IVR services are available in three languages.

Service in foreign languages for foreign customers (Support available in English/Arabic/Turkish.)

Internet Banking PIN or card password blocked?

IVR knows why you called, redirecting you to the menus you need.

Access the telephone branch services here. Please call Customer Contact Center abroad at +90 0850 222 22 44.

  • ​Start using the services of Türkiye Finans Telephone Banking providing your credit card or customer number. Be informed about all your banking transactions.
  • A Telephone Banking PIN is required to perform transactions such as money transfers that require verification.
  • You can get your PIN on the Internet Branch or by calling Customer Contact Center.
  • Once you call our Customer Contact Center at 0850 222 22 44, follow the instructions provided by the voice response system. You can also receive assistance directly from customer representatives.

How to Receive Telephone Banking PIN?

  • You can receive Telephone Banking PIN either on Türkiye Finans Internet Branch or by calling our Customer Contact Center at 0850 222 22 44.
  • You can get your password required to be an Internet Branch User, using your credit card or debit card information* at “Instant PIN” step.

*This service is only offered to Individual customers.

Türkiye Finans Voice Response System

Türkiye Finans Voice Response System helps you get the information you need and perform banking transactions, by easily following the instructions provided.

Voice Signature -SeSİM

  • Türkiye Finans Telephone Banking features a “Voice Signature”.
  • Powered by biometric voice recognition technology, Voice Signature recognizes your voice, allowing you to perform your transactions securely without having to disclose personal information such as your PIN or mother’s maiden name.
  • All Individual Banking customers are free to create a Voice Signature.
  • To create a Voice Signature simply dial 0850 222 22 44, follow the instructions for “Voice Signature" and utter the following sentence three times: “Türkiye Finans SeSİM’e Güvenir” (Türkiye Finans trusts my voice).
  • Once you call our system from the phone number you registered with us, the system will recognize and address you with your name.
  • The system is capable of distinguishing the Individual and Commercial Customers, redirecting them to separate menus and specialized customer representatives.
  • If you call to retrieve blocked credit cards or Internet Banking PINs, the system will automatically redirect you to relevant menus.
  • Türkiye Finans Voice Response System serves customers in Turkish, English and Arabic.

​Transactions you can make through the voice response system

Account Information
Credit Card Transactions
Account Transactions
Money Transfers
FX Transactions
Payments
Invoice Instructions
ATM Card Transactions
Internet Branch Transactions
Passcode Transactions
Security Transactions
POS Transactions
Information Services
​Transaction Limits
Transaction Hours

Transaction limits are daily, and constitute shared limit across Internet, Mobile, Phone and SMS Branches.

Please consult the nearest Türkiye Finans Branch to request limit increase.

​Points you should consider for your own security

  • Branchless banking and credit card pass codes you use are exclusively for you. They must be shared with no other person.
  • When you call to get service, you will be required to enter your customer number/credit card number and pass code using the keys of your telephone. So, no person other than you will have the chance to hear your pass code.
  • At security step, your information registered with our Bank is confirmed. For this reason, it is essential that your information is current.
  • Your security is ensured by various security steps set according to the type of transaction you wish to make.
  • Discussions made with account representatives are recorded for security reasons.
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