• • Laying Claim to the Future
  • Chairman's Message
  • CEO's Message
  • Corporate Profile, Our Vision, Our Mission, Our Corporate Values
  • Summary Financial Information
  • Türkiye Finans and Sustainability
  • Sustainability Organization at Türkiye Finans
  • Corporate Governance Organization at Türkiye Finans
  • Awards and Recognition
  • Stakeholders and Stakeholder Participation
  • We Generate Value for our Customers
  • We Generate Value for the Environment
  • We Generate Value for our Employees
  • We Generate Value for the Community
  • About this Report
  • GRI Application Level Check Statement
  • GRI Index

About this Report

This is the first sustainability report published by Türkiye Finans. Türkiye Finans’ sustainability performance, as covered by this report, is primarily concerned with a variety of economic, social and environmental issues. These issues are considered from the standpoints of stakeholders, the corporate structure, banking, the environment, human resources and the community.

The matters considered in this report were determined in light of systematic and internationally recognized auditing procedures carried out at Türkiye Finans during 2013 as a result of discussions and meetings held with members of the Bank’s top and middle management and also on the basis of stakeholder feedback. The Board of Directors was provided with detailed information concerning this report on March 28th, 2014.

The content of this report is limited to Türkiye Finans’ own activities and does not cover the Bank’s subsidiaries and affiliates. It was decided that it would be reported solely on Türkiye Finans’ performance, given that the Bank itself accounts for by far the largest portion of its consolidated financial results.

Period covered by the report

Unless otherwise indicated, this report covers the period of January 1st, 2013 - December 31st, 2013. The information provided in this report will serve as a benchmark in any future sustainability reports which Türkiye Finans may publish.

Reporting cycle

Türkiye Finans will continue to report on its sustainability performance at 12-month intervals in the future. The Bank expects to publish its next report by May 2015.

Reporting content

Since its foundation, Türkiye Finans has been sharing information concerning its economic performance with regulators and its stakeholders through annual and interim reports and with the public through its corporate website.

This report, designed to provide stakeholders with access to detailed and current information on the Bank’s sustainability performance, enriches Türkiye Finans’ information sharing, reporting and transparency traditions. The report is designed to demonstrate Türkiye Finans’ accountability and transparency and to record its corporate performance, while also showing how sustainability is being integrated into all aspects of the Bank’s business. In addition, the report serves as a research and teaching tool for the Bank’s internal and external stakeholders and drives best practices throughout the Bank.

The information contained in the sustainability report is supplemented by other Türkiye Finans reports and documents.

External assurance

Türkiye Finans strives to ensure full data assurance for all significant sustainability data reported. In addition to its comprehensive internal metrics systems, the Bank employs a variety of internal and external processes to provide assurance that its operations are transparent, and the information it reports is accurate and truly reflective of its actual results. In this context, the following issues set forth herein are checked by the following agencies and institutes:

• The Bank’s solo and consolidated financial statements summarizing its economic performance in 2013, by Akis Bağımsız Denetim ve Serbest Muhasebeci Mali Müşavirlik Anonim Şirketi,
• The Bank’s datacenter standard by Uptime Institute,
• The Bank’s business continuity standard, by the BSI-British Standards Institute,
• The Bank’s customer communication center standard, by Bureau Veritas Turkey and
• The Bank’s customer satisfaction management standard, by Bureau Veritas Turkey.

Statement of compliance with GRI principles

Türkiye Finans declares that this report was prepared in accordance with Level A+ of Global Reporting Initiative (GRI) Reporting Guide version 3 (please refer to the section, “GRI INDEX”).

How this report is published

Türkiye Finans’ Sustainability Report was published in Turkish and English. The interactive electronic version of the report is available as an interactive micro website on the Bank’s website. The report may also be downloaded as a PDF file.