• • Laying Claim to the Future
  • Chairman's Message
  • CEO's Message
  • Corporate Profile, Our Vision, Our Mission, Our Corporate Values
  • Summary Financial Information
  • Türkiye Finans and Sustainability
  • Sustainability Organization at Türkiye Finans
  • Corporate Governance Organization at Türkiye Finans
  • Awards and Recognition
  • Stakeholders and Stakeholder Participation
  • We Generate Value for our Customers
  • We Generate Value for the Environment
  • We Generate Value for our Employees
  • We Generate Value for the Community
  • About this Report
  • GRI Application Level Check Statement
  • GRI Index

Corporate Profile, Our Vision, Our Mission, Our Corporate Values

Corporate Profile

A power grounded on the deeply rooted knowledge and experience of participation banking

Türkiye Finans is a joint venture between the Boydak Group, the Ülker Group and The National Commercial Bank (Saudi Arabia).

As of the end of 2013, Türkiye Finans commanded a strong service platform of

As one of the most powerful players in the Turkish participation banking industry, the Bank offers an extensive range of innovative products, services and solutions of high added value to a broad customer mass in the commercial/corporate banking, enterprise banking and retail/personal banking segments.

In previous years, Türkiye Finans had laid out a five-year plan under which it redefined its goals and set out a growth roadmap. As called for in the plan, the Bank is currently undertaking a variety of projects with a customer-oriented approach and has achieved notable progress aimed at further developing its technological infrastructure, business processes and service approach.

Starting from a benchmark of providing a flawless customer experience, Türkiye Finans launched a new initiative entitled “Customer Experience and the Multichannel Strategy Project” in 2013 in order to implement a series of modifications and improvements in its business making styles and processes.

During this period, the Bank has adopted a stronger growth roadmap by pooling together its experience, technological capability and vision.

The total assets of Türkiye Finans amounted to TL 25.1 billion at the end of 2013.

Our Vision

To be recognized as the premier source of principles-based banking and investment for individuals and business owners in Turkey.

Our Mission

In line with the principles of Participation Banking, our mission is to foster value-creation rather than consumption and to share the value that is generated from these activities with our owners of the participation fund, our Employees and our Shareholders in a fair and transparent way.

We believe in the Service Value Creation Chain whereby value is the outcome of effective employee interactions with our customers, where we are providing the right products and services, when and where the customer wants it, in the right way all the time. We also believe that, as our reputation is our most important asset, it is also the hardest to replace.

Our Corporate Values

• Productive Sharing
  We share in order to be productive; and the more that we share, the more productive we are.
  
  
• Customer-Focused Service
  We supply products and services that satisfy our customers’ expectations, whenever and wherever they need them.
  
  
• Satisfaction
  We give importance to the satisfaction of our customers, our employees, our shareholders, and our community.
  
  
• Superior Service Quality
  We constantly improve our service quality by paying heed to our employees’ and customers’ suggestions.
  
  
• Contributing to the National Economy
  We marshal our resources so as to contribute to the development of the national economy. We support local development by preferentially lending such resources back to the places where we have gathered them.
  
  
• Constant Renewal
  We keep a close watch in developments taking place in Turkey and around the world. We provide our employees with current technological and informational support.
  
  
• Respect for Shared Values
  We are respectful of society’s shared values in the conduct of all of our activities.