digitalization
Continuing to digitize its services as part of providing a rapid, uninterrupted customer experience with excellence under the integrated channel strategy. The Bank offered a wide range of diversity in transactions and services to its customers in its distribution channels.
180,000
The number of active customers in the mobile branch grew by 74% YoY in 2016 while the number of financial transactions grew by 82% YoY. The number of downloads of all mobile banking applications developed by Türkiye Finans for exceeded 180,000 in 2016.
internet branch
Within the scope of providing Internet Branch customer channel migration and increasing transaction volume, campaigns were launched to offer awards and a wide array of discount advantages to customers in 2016. The number of the Bank’s internet banking customers had exceeded 600,000 by the end of 2016.