The Call Center, which is at the number 0850 222 22 44 is at your service 7 days and 24 hours, enabling to process all banking transactions with just a telephone call.
Our Call Center serves all customers in 3 languages, being Turkish, Arabic and English. The service is provided in
Turkish language 7/24, and in
Arabic and English languages between 08:00-17:00 hours (within working hours).
Türkiye Finans Trusts “SeSİM”
We identify our personal customers by their voice, using SeSİM biometric voice recognition technology. We do not ask for personal information such as password or mother’s maiden name, and with only 2 questions, we can process transactions requiring security.
Use Your Voice as Your Signature!
To use the voice signature; just for once, you need to follow instructions and read the sentence “Türkiye Finans Trusts SeSİM” three times. Thanks to this voice signature system, our customers receive a much faster and more secure service.
Using the Interactive Voice Response System, Complete Your Transactions Without the Need to Speak to the Customer Representative!
Our Interactive Voice Response System (IVR) knows why the customer is calling, forwards incoming calls to the required person or menu, or provides existing information to the customer directly from the system, without using a response agent.
Telephone Banking password can be obtained from the Mobile Branch, Internet Branch or the Call Center at the number 0850 222 22 44.
Free Assistance Services for Happy Card Owners
Owners of the Happy Card credit card can benefit from free
Assistance Services, by calling the Call Center at the number 0850 222 22 44. Mondial Assist (Happy Assist) in cases of emergency, Technical Assistance, House Assistance, Medical Assistance, Domestic and Information Services, Travel Services and Personal Services are among the services provided under this arrangement.