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Telephone Banking

Points you should consider for your own security

  • Branchless banking and credit card pass codes you use are exclusively for you. They must be shared with no other person.
  • When you call to get service, you will be required to enter your customer number/credit card number and pass code using the keys of your telephone. So, no person other than you will have the chance to hear your pass code.
  • At security step, your information registered with our Bank is confirmed. For this reason, it is essential that your information is current.
  • Your security is ensured by various security steps set according to the type of transaction you wish to make.
  • Discussions made with account representatives are recorded for security reasons.